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Job Description:


– greet guests warmly and perform registration procedures;
– provide guests with appropriate room assignments, room keys, directions to the rooms, while up-selling when appropriate;
– verify payment for stay including incidental costs by obtaining credit information;
– assist guests with issues and complaints, with empathy and a focus on guest satisfaction;
– answer incoming calls and assist with reservations, confirmations, room need requests, and questions;
– explain hotel products, service and other information about the hotel, as requested;
– sell, process and confirm room reservations using selling techniques and strategies;
– maintain accurate logs of mail, packages, parcels or other items for guest delivery;
– facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.

Desired Skills and Experience:

– studies in the tourism field constitute an advantage;
– previous guest service and reservations experience preferred;
– must be fluent in verbal and written English;
– excellent written and verbal communication skills;
– excellent computer and typing skills are required. Excel and Word proficiency desired, knowledge of Fidelio Hotel Management Software constitutes an advantage;
– positive interpersonal skills required;
– flexible, proactive and self confident;
– problem-solving skills;
– detail oriented person;
– excellent listening and comprehension skills required.